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- Frequently asked questions if you have a question that is not listed here, please fill out
the form at the bottom of this page.
- Q: Why
does an over-a-fireplace TV install COST MORE than an on-wall TV install?
- A: The wall has to be accessed to conceal wires in-side
of it. The wall has studs in-side of it, the studs must be drilled for wire passage. The passage (holes in the studs) must
be large enough for all wires to easily pass without damaging wires. The labor involved in this process takes more time &
more use of specialty tools and hardware, this brings up the cost. Also the wires must be long enough to come out of the wall
& reach the TV safely, as well as the other end of the install where the DVD player and HD cable or satellite box is located,
there must be enough wire from the wall to reach them safely as well. (Short wire can cause damage to the TV or components,
or even the wire itself. If the wire is too short, you may need to replace the TV or components or even the wire sooner then
you would want to due to damage).The wires are longer for over-a-fireplace TV installs & this also raises the cost of
the OVER-A-FIREPLACE TV installation. If your fireplace is brick, concrete, or plaster and you cannot have wires concealed
inside of it, then we will suggest that we use a wire molding cover that you feel looks good enough for you. (we carry most
sizes and all are paintable surfaced) This still requires more wire length than on-wall TV installs & sometimes more wire
length than over-a-fireplace TV installs that allow wires in-the-wall. The molding must track along existing line of symmetry
for the clean, professional look in the end, this will sometimes need more wire length. However the labor and time involved
is usually less when molding is used. The cost of the molding must be calculated into the install, so the price really does
not change much when you have a NO wires in-wall install. The only way to AVOID the over-a-fireplace install fee, is to NOT
get wires concealed or to have an extremely easy over-a-fireplace TV install. If our technicians decide that he/she will not
charge you for the extra labor or wire length, then he/she has the power to NOT charge it to you.
- Q:
What is HDMI? Click here!
- Q: What is a COMPONENT wire? Click here!
- Q: What is THE DIFFERENCE BETWEEN HDTV, EDTV & SDTV Click here!
- Q: Why should i
use a professional contractor instead of the store i bought the TV from?
- A: By using a PRO you get a warranty on the labor, and if there is a problem you have a support
number to call and you get a real person who is a technician, not a clerk or secretary. Also you will have avoided additional
charges and high, in-store prices on materials, which are marketed by the product you are buying ( it's an addition to the
sale). So, its a goal of the sales person to sell you as much as you will buy, not to get you the right materials for installation.
The store will charge you an install fee that covers administrative fees, mngmnt. Sales people, insurance and warranty. But,
you can't ever get any one to answer the phone at the store that can help you with your problem, because it is not in their
job description, they only answer phones, hardly. The store will most likely call a/the contractor in the end, and he holds
insurance anyway. It is also his job to know the answer to the question you have about your newly installed system. So, leave
the store or hang up the phone with the store and call your local Audio/Video installation contractor at 859-393-1449 or 859-803-0419.
- Q: What wall mounting bracket will i need & how do i choose from the many types?
- Q:
Can i get it mounted here or there?
- A: It is likely that we can mount it where ever you like but, we need to see the location to tell you for sure, if it can be done ( if it is a special request custom).
- Q: Can i get my TV put over a fireplace?
- A: Yes, we can mount a TV over almost any fireplace. *
- Q: When mounting my TV on
the wall why can i not use an extension cord, in the wall to conceal my power wire to my TV?
- A: The state electrical codes do not allow this, and it will also void
the insurance policy you carry on your home if you violate the electrical code. Putting the extension cord in the wall is
a fire hazard and against electrical codes.
- Q: Will i be able to use my fireplace with my TV over it?
- A: Yes, you can if we mounted it. We will not mount the TV over your
fireplace if it will be capable of transfering too much heat to the TV area. Also Most fireplaces are built with a mantle
or heat deflector to the room, yet there are cases where it is not suggested.
- Q: What cables will i need to get all my Home Electronics connected?
- A: It depends on what type of components
you have to connect. (see our GUIDE to connections page).
- Q: Why
should i use HDMI?
- A: Your TV was
more expensive due to the NEW HDMI technology. If you do not use it you will not get your money worth. Also! the
picture IS going to be better, you will be on an HD format better than before. In the end you can stand back and say i paid
all this money, and i am not even there yet . The only thing in your way is a wire. You should use it if its available, it
will keep you current for the future.
- Q: How far from my TV should i set my furniture?
- A: This is determined by the type of TV you are using, the size of your room and how high
off the floor your TV is set.
- Q: What is included in my install?
- A: A warranty that cover your labor and materials for 1 year to life, customer service , Labor, Touchless Service Policy allowing a clean, perfect install.
- Q: Is moving the power supply( exst.electrical outlet) up included in the install?
- A: The electrical outlet
is NOT included in the install price, there must be an electrical outlet in place for use or an ELECTRICAL BRIDGE must be purchased (@ a lower cost than an electrical outlet) to conceal the power wire.
- Q: What is an ELECTRICAL BRIDGE?
- A: Click here for the answer to electrical bridge!
- Q:
Will there be addtnl. Charges?
- A:
For those who have had a site survey the answer is NO. However, For those who have not had a site survey , the install
rate does not cover outside standard procedure for the scope of work described in each install disclaimer, any work that does
not fall into the mentioned scope may require addtnl. charges (un-forseen circumstances).
- Q: How long does an install take?
- A: The install times vary as so: basic on-wall--2.5hrs...over
fireplace--3.5hrs...add 1 hr per speaker pair. structure allowing.
- Q: When do i place my order
or schedule an install?
- A: As soon as possible, due to
schedule conflict-ions it would be best to get your time frame reserved, before someone else does.
- Q: Does the install include the wall mounting
bracket?
- A: It depends on whether
or not you have a special offer coupon. Otherwise no, our install rates do not include the bracket or wires.
- Q: What if i need some thing
done that is not on my W/O or included in my install?
- A: We can do it for you right then and there as long as the extra time does not cause a conflict in the installers
daily schedule ( determined by the on-site installer ). Also ! you get to deduct 10% from your install rate when you add on,
we encourage you to get the most out of our techs while you have them there. The price will be determined by calling us at
our main line 859-393-1449 and report any additional work you want done and we will add it on with the deduction and inform the installer of
the changes for you.
- Q: Can i get my TV installed today or tomorrow?
- A: yes, we would like to hear from
you by 12:00 noon to get you in the system for installation.
- Q: Can i have only 1 remote control?
- A:We have several solution for remote control consolidation available YES.
- Q: Why do we not have a shopping
cart?
- A: Because we don't take your
money until the job is complete, sure we would love to have it, but why should you have to pre-pay? We can offer professional
service "COD" NO OBLIGATIONS until the job is surveyed and you have agreed to begin the install.
- Q: Why are our prices so low?
- A: Because we are true professionals,
and we enjoy our work. We have tools that make it so easy, and we are dedicated to making a difference in the PRICE of Home
Electronics Installations. Also we are very interested in having you as a valued customer, so we compete.
- Q: Will all my wires be hidden?
- A: YES, we always strive for in-wall wire concealment
but not all structure allows it so we have many other wire concealment solutions for that process.
- Q: Do we provide a FREE on-site survey?
- A: We do offer a FREE on-site survey for all customers
with-in 45 miles of either of our 2 home offices
- Q: How much is a site survey for me? I don't have a location or office location with-in the
fee survey mileage.
- A: We will still
give you the site survey for FREE . However, we will have to charge you a TRIP ($65.00) charge for the cost of travel.
- Please see the form below
Have a question?
Enter it below and we will respond asap.
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