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Policies, Terms , and Conditions

















Our "TOUCHLESS SERVICE POLICY " & Terms/Conditions Description:




























The "TOUCHLESS SERVICE POLICY" was designed to protect the customer. It allows the installer to complete the install without ever actually touching your home's surfaces or floors with bare tools or hands. That means that you get Absolutely NO marks or scuffs on the paint or walls and No debris, dust or scratches. All this is done with the completion of the install, by using a planned procedure. Involving a survey of the site and then a complete site preparation process including the placement of drop clothes around and on/in the area of installation, shoe covers on all the technicians shoes at all times (except in attic/crawl space), and gloves on the hands while touching your components, furniture or walls.  All the trash and debris will be removed and the site will be vacuumed thoroughly. To protect your home & components while we work inside.






Why pre-pay
We do not require payment until the job is complete. This is an effort to show our dedication to you, a valued customer, we trust you. This allows you as a customer to feel at ease with your install, as you are not obligated to anything until you have decided to go ahead with your install. You will indicate this by signing a pre-installation form that allows the installer to begin the install that you an he/she have previously discussed. ERGO, you can customize your install right there at your PC by choosing each piece/part you need for your own install, and putting it all together like a combo. All our products are for sale ALA-CARTE with installation. We provide info you need to make a decision about what you need here on our site or you can search the web for more info to compare our products and prices. 


























FREE SITE SURVEY *
 
    *We offer an on site survey at no cost to locations with-in 45 miles of the Cincinnati area (45202) downtown business. Any locations outside the range given are not eligible for the FREE site survey unless otherwise noted on the work order by an Absolute Video-TV admin. representative. The FEE for a site survey will be only to cover FUEL cost and is set to $65.00 Flat Rate.  This can be paid only in check or cash form, and is payable to the technician.

 Scope of Work*
 
 * A TV mounted on a wall with the components below it with-in 6ft. is a standard install and includes up to and not over 3 hrs of labor. We do not have an install package that includes any materials. We do have Materials for sale that include installation, when they are purchased with one another. Materials are included with a signed will from Absolute Video-TV or a Coupon issued by web-site or admin.
 
 * A TV mounted on a wall or over a fireplace with the components below or next to it over 6ft. is a custom install, and includes up to and not over 5 hrs of labor. We do not have an install package that includes materials. We do have Materials for sale that include installation, when they are purchased with one another. Materials are included with a signed will from Absolute Video-TV or a Coupon issued by web-site or admin.
 
 * A TV mounted on a wall, over a fireplace or with a surround sound 2-3 speakers installed, with the components below or next to it over 6ft. is a custom install, and includes up to and not over 7 hrs of labor. We do not have an install package that includes materials. We do have Materials for sale that include installation, when they are purchased with one another. Materials are included with a signed will from Absolute Video-TV or a Coupon issued by web-site or admin. 
 
 * A TV mounted on a wall, over a fireplace or with a surround sound 5-7 speakers installed with the components below or next to it over 6ft. is a custom install, and includes up to and not over 8 hrs of labor. We do not have an install package that includes any materials. We do have Materials for sale that include installation, when they are purchased with one another. Materials are included with a signed will from Absolute Video-TV or a Coupon issued by web-site or admin.
 
 * A surround sound system with 2-3 speakers installed with no wires seen is a deluxe install, and includes up to and not over 3 hrs of labor. We do not have an install package that includes materials. We do have Materials for sale that include installation, when they are purchased with one another. Materials are included with a signed will from Absolute Video-TV or a Coupon issued by web-site or admin.
 
 * A surround sound system with 5-7 speakers installed with no wires seen is a deluxe install, and includes up to and not over 5 hrs of labor. We do not have an install package that includes any materials. We do have Materials for sale that include installation, when they are purchased with one another. Materials are included with a signed will from Absolute Video-TV or a Coupon issued by web-site or admin. 
  
   

Time Frames and appointment/scheduling*
 
We are available 7 days, through out the week. The Time frames are very convenient and are set to make it easy for us to find an opening in time that is comfortable for us both as a service provider serving you as a valued customer. The way our time frames work are as follows: example- you have a 11am - 1pm appointment, we are to call you the day prior to your install date to verify your time frame and appointment as still active, and to advise of any changes in the scheduling or arrival time. Then we will call you 30 min. before the set time frame begins to advise of ETA (estimated time of arrival). The time frame states that we will arrive at some point inside the hours of 11-1 a 2 hour window. This does not mean that we will complete the job inside this window of time. But it does happen. There are NO refunds or credits issued for late arrivals as traffic, weather and unforeseeable  circumstances can occur, and do contribute to late arrivals. example -rain, traffic , extra not expected work to be done on a prior install that was scheduled before yours.

PRE-INSTALL SURVEY FORM*

We do not accept payment until the job is complete.  The way it will be handled is to protect us both during and after the install. We will fill out a pre-install survey form,  that will be consistent with what you and your technician talked about in regards to the install we are there to complete. The form will consist of a list of all materials and labor needed to complete your install. We will begin the install not before but after the form is explained to the customer and the customer is aware that the form obligates the customer to pay for the content listed on the form including prices, materials, labor, miscl. and tax. If the customer does not agree to the prices or content of the form he/she can deny and request another form be filled out with different content to change price or cancel the install at NO cost to the customer. We will accept a payment of cash, check or credit card. The payment is due at the end of the installation which will be depicted by the signing of the work order(separate from the pre-install form). You will then be given a receipt.    

Warranty/Returned items*

We offer a FREE 3 year warranty on all of our materials, they also have the factory 1 year warranty. Any and all of our products and materials are returnable and replaceable, we do not refund cash, check or credit payments or give credits toward installation for returned products only exchange for new or other products of same value. Our Lifetime warranty on our labor requires that no other company or technician service or add to installations warrantied by onthewallTVinstall.com. Any attempt to service, re-wall mount, re-install, de-install, repair or in any way alter the install done by onthewallTVinstall.com will immediately void any warranty provided by onthewallTVinstall.com. We do NOT refund payments for labor for any reason, Labor is NOT refundable at ALL. REFUNDS OF ANY KIND OR FOR ANY REASON WILL BE PAID NO LONGER THAN 60 DAYS FROM REQUEST TIME. No refund will be paid before an investigation is applied to the request, we will allow 30 to 60 days to determine the actual cause of the issue that is yielding a refund. 

  

Liability*

We promise to obey our strict "TOUCHLESS SERVICE POLICY " while in your home. This will reduce the chances of minor damage and repair, also we will document the condition of your home by entering the proper info into the work order fully, and taking pictures of the location with a high definition 1080 camera for the best detial documentation. then a picture will be taken after the job is complete. This allows us to properly provide information in the event of confusion or the need of assistance, the pic will help us to do so. While providing documentation of what happened on that day as well.  

 

Damages

We do not replace TVs due to existing or occurring damage. The TV & components will be inspected before installation. The work order will include any and all damages on it, existing or new. The installation process will be handled with care to the most extreme extent. Your TV can only be replaced by OnTheWallTVinstall.com when the damage is directly caused by the installation process or installer. Stress cracks and factory flaws are to be considered when inspecting the TV before installation, as they are common. (suggestion) Always purchase an additional coverage warranty from TV dealer.

We do not replace or repair or or in any way assume responsibilty to any furniture that is moved by onthewallTVinstall.com. No furniture should be in any technicians way. By allowing us to complete an install in your home you have agreed to be soley responsible for your own furniture placement and condition, if any furniture is to be moved by one of onthewallTVinstall.com's installers then the customer agrees to assume all responsibility for the furniture & bits saftey & condition, there should NOT be any furniture to move by us (onthewallTVinstall.com) anyway.

Forms of Payment*

We accept cash, credit cards, money orders

VISA   MASTERCARD    PAYPAL
 

Returned Checks*

There will be a $49.50 returned check fee charged for returned checks. NON negotiable.

We do not accept starter checks and may refuse an out-of-state check. A 10.00 per day charge applies.(after third day of unpaid balance due to returned checks)


Policies, Terms , and Conditions

Terms and Conditions  
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Copyright © 2008 OnTheWallTVinstall.com. All rights reserved.
 

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